OPTIMIZING DISTRIBUTION CHANNELS
Which agencies are creating economic value for our firm, and which agencies are destroying economic value? How do we gain shelf space with our most profitable agencies, and rehabilitate, when warranted, problem agencies? How do we better align our intermediaries incentives with our own, given current regulatory developments?

TURNING CLAIMS DATA INTO BUSINESS INTELLIGENCE
We are faced with inconsistent data sources from a myriad of legacy systems, and our enterprise-wide data warehousing solution is still years away. How do we consolidate, cleanse, and analyze data to produce actionable information that we can use in the short term?

EFFECTIVE CROSS SELLING BETWEEN LINES OF BUSINESS
How do I identify common customers across lines of business with different reporting systems? Once identified, what is the most effective way to capture value from these relationships without disintermediating my agents?

IDENTIFYING AND BUILDING BEST-IN-CLASS PRACTICES ACROSS THE INSURANCE VALUE CHAIN
How are our competitors differentiating themselves in terms of underwriting, claims, policy administration, and marketing best practices and technologies? What best-in-class capabilities do we need to develop for our organization?

SUCCESSFUL M&A INTEGRATION
Studies show that nearly seven out of ten acquisitions fail to create meaningful shareholder value for the acquiring company. What M&A best practices need to be implemented to ensure that my acquisitions are successful?

MAXIMIZING RETURN ON IT INVESTMENTS
How can I evaluate the return on investment I am achieving on IT initiatives enterprise-wide? How can I use this framework to better inform future vendor selection and buy vs. build decisions? personal lines and strategy boston